Return & Refund Policy

At OG Collection, we want you to be happy with your purchase.

1. Return Eligibility:

You can request a return if:

You received a damaged or defective product

You received the wrong product

The product is missing parts

The product is not as described

2. Return Window:

Returns are accepted within 7 days of delivery.

3. Refund Method:

Refunds will be issued to your original payment method or as store credit, based on your choice.

4. Refund Timeline:

Refunds are processed within:

Minimum: 2–3 business days

Maximum: 7–10 business days

(The timeline may vary depending on your bank or payment provider.)

5. Conditions:

Product must be in original condition

All tags and packaging must be intact

Used or damaged items (not caused during shipping) may not be eligible

6. How to Request a Return:

Contact our support team or use the return option in your OG Collection account.